SEE YOU NOW Insights

In this SEE YOU NOW Insight, Ascension’s Kelly Randall walks us through the honest and intentional communication strategy that brought healthcare teams back into alignment around one shared goal: zero preventable harm.

In this SEE YOU NOW Insight, Donald Berwick and Patricia McGaffigan examine why patient safety remains in crisis more than 25 years after To Err Is Human, and argue that protecting patients begins with protecting the wellbeing of the workforce. Drawing lessons from aviation and other industries, they call for cultures of psychological safety, dignity, and the freedom to speak up as the true foundation of safer care.

In this SEE YOU NOW Insight, nurse and systems leader Lauren Hardin shares how she built a model of complex care that brings providers together across sectors to serve people whose needs fall through the cracks of fragmented systems.

In this Insight, nurse and service designer Brittany Merkel shares how the core practices of nursing are also the foundations of human-centered design, and why it’s important to design with nurses, not for them.

In this SEE YOU NOW Insight, Pam Cipriano, immediate past president of the International Council of Nurses and former president of the American Nurses Association, explains how U.S. healthcare economics have historically obscured the value of nursing care.

In this SEE YOU NOW Insight, drawn from Episode 81: Making Spirits Bright, Susan Magsamen, Executive Director of the International Arts and Mind Lab at the Brain Science Institute at Johns Hopkins University, explores how science is beginning to validate what artists have long known: aesthetic and creative experiences are not luxuries, they are powerful tools for healing.

In this SEE YOU NOW Insight, International Council of Nurses CEO Howard Catton, and ANA VP of Innovation Oriana Beaudet explore how the ICN Charter for Change, a straightforward, evidence-driven ten-point plan, was built directly from what nurses, associations, and communities say they need most.

In this Insight from Episode 105: Fostering Kids Fostering Families, nurse and former foster youth Sharrica Miller, PhD, RN, illustrates how lived experience enriches nursing practice. Drawing on her journey through the foster system, she’s creating programs that meet the physical, emotional, and practical needs of foster youth while empowering them to advocate for themselves.

In this SEE YOU NOW Insight, nurse, researcher, and philosopher Sarah L. Szanton shares the story of CAPABLE—Community Aging in Place, Advancing Better Living for Elders—a nurse-led program that helps older adults maintain independence and dignity.

In this SEE YOU NOW Insight, Don Berwick, MD, pioneer of the modern patient safety movement, explores the powerful relationship between quality and safety in healthcare. Drawing from his landmark work on waste and inefficiency with the RAND Corporation and lessons from Paul O’Neill’s safety transformation at Alcoa, Berwick reveals how excellence begins when the workforce feels safe, supported, and valued.