Subscribe to Notes on Nursing, our monthly news digest.
Thank you for subscribing!
Please fill in your email to continue.

Telephone Triage Nurse

A Telephone Triage or Telehealth Nurse helps patients over the phone or via video chat.
Required Education
Work on your own or even start your own practice, in some states.
Treat patients in their homes, during travel, or other non-hospital environments.
Follow a routine that allows you to anticipate and prepare for every situation.
Take on different tasks, patients, and situations every day.
You’ll assess a patient’s case and help them decide whether they need to go to the emergency room, see a doctor, or treat themselves.
Nursing bag, medication, and signs cartoon graphic
What you’ll do


You’ll teach patients how to manage their symptoms.


You’ll keep up to date with the latest medical record technology.


You’ll ask pertinent questions and access each patient’s file online to assess their case and refer them to a healthcare professional if necessary.


You’ll assist medical response teams in getting patients admitted into hospitals.

Where you’ll work
  • Clinics
  • Crisis hotlines
  • Doctors’ offices
  • Managed care
  • Outpatient care centers
  • Poison control centers
  • Telephone triage centers
  • Trauma centers
How to become a Telephone Triage Nurse


Pass the NCLEX-RN.


Work as a Registered Nurse.

Gain 2,000 hours of experience in a clinical setting.


Pass the Ambulatory Care Nursing Certification exam through the American Academy of Ambulatory Care Nursing.


You’re ready to work as a Telephone Triage Nurse.

Join an Organization
Become a member of a Telephone Triage Nurse organization to find career opportunities, learn from your colleagues, and support the profession.
An Ambulatory Nurse’s role is also independent.
A Critical Care Nurse is another type of emergency nurse.
Latest from Johnson & Johnson Nursing
  • The future of nursing starts in the classroom. At Johnson & Johnson, we’re proud to amplify nurse-led programs and practices that find innovative ways to prepare, strengthen and empower the next generation of nurses. Below, read more about four best-in-class pilot programs investing in nursing education, funded by the American Nurses Foundation, so new nursing graduates are ready to practice.
  • When health systems tap into the true potential of nurses, the outcomes are actionable, enduring drivers of healthcare transformation. In new research, Johnson & Johnson, American Nurses Association and the American Organization for Nursing Leadership set out to quantify critical learnings and promising nursing practices uncovered during the pandemic, and below, four exemplar nurse leaders share real, replicable examples of barrier-breaking nurse-led innovation.
  • panelists at Aspen Ideas: Health conference in June 2022
    In June 2022, Johnson & Johnson was a proud presenting sponsor at Aspen Ideas: Health, an annual health and medicine conference bringing together visionaries, activists, clinicians, entrepreneurs, researchers, policymakers, innovators and executives for thought-provoking discussion around some of the most important topics facing the healthcare industry today.
This site uses cookies as described in our Cookie Policy . Please click the "Accept" button or continue to use our site if you agree to our use of cookies