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In this SEE YOU NOW Insight, Don Berwick, MD, pioneer of the modern patient safety movement, explores the powerful relationship between quality and safety in healthcare. Drawing from his landmark work on waste and inefficiency with the RAND Corporation and lessons from Paul O’Neill’s safety transformation at Alcoa, Berwick reveals how excellence begins when the workforce feels safe, supported, and valued. When systems function as intended, both patients and clinicians thrive. Reminding us that quality care and safety are not separate goals, but one shared purpose.
You cannot have excellence of any form, or safety, or focus on patients from a workforce that feels vulnerable, unsafe, psychologically or physically, or risk. It won't happen.
To listen to this Insight clip’s full episode, listen to SEE YOU NOW Podcast Episode 123: Safer Together | The Architecture of a Movement here or at Apple, Spotify, YouTube or on your favorite streaming platform.
For more information on the podcast bundles visit ANA’s Innovation Website. Have questions or feedback for the SEE YOU NOW team? Future episode ideas? Contact us at hello@seeyounowpodcast.com.